Bath & Body Works

Key Holder

Jobs Description

Supports delivering sales plan through effective execution of store and operational tasks.

Building High Performing Teams:

  • Participates in the hiring process by screening and scheduling interviews for candidates
  • Responsible for leadership tasks as delegated by the store manager
  • Provide individual and team performance feedback and recommendations to managers
  • Coach and reward in the moment to maximize selling potential of associates
  • Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination
  • Support onboarding and continued training of sales associates
Selling Effectiveness:

  • Lead and model the selling and customer experience standards
  • Lead selling efforts to meet selling goals during scheduled shifts
  • Ensure associates consistently execute to the selling model
  • Display knowledge of product, company policies and store strategies
  • Set the direction and goals for the day/shift when associates arrive for work
  • Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
  • Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
  • Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)
Telling The Brand Story:

  • Support replenishment activities that keep the store full and abundant
  • Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed
  • Execute visual standards and maintain a safe, inviting store appearance
Operational Excellence:

  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive when assigned as manager on duty
  • Act as the manager on duty, when scheduled, to address customer service, vendor or maintenance issues
  • Responsible for communicating any issues during opening/closing shifts to the store manager
  • Maintain policies and procedures
  • Lead operational teams*
  • Incorporate Loss Prevention and safety messages into daily operations
*Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

Education / Experience Requirements

  • Preferably an existing sales associate that aspires for management role

  • Ability to foster a customer focused selling culture

  • Demonstrated results (selling and operational)

  • Available for varied weekly shifts including weekend, closing and peak shifts

  • Ability to provide in the moment coaching to associates