Game Stop

Guest Advisor/Key Holder

Jobs Description

GameStop’s Senior Guest Advisors provide outstanding customer service experiences using elements of GameStop's Buy-Sell-Trade Model and customer-focused selling principals. This role creates unique, personalized and memorable experiences for every customer. This position ensures products are easy to see and purchase; shares product and gaming knowledge with customers; provides a clean, organized environment in which to shop, and creates customer loyalty and repeat business. This position will also assist the store management team in supervising store activities. 

Areas of Responsibility

Working with direct or close supervision, the Senior Guest Advisor seeks, builds and closes sales . He or she delivers consistent world-class guest sales and service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life and Solution Selling techniques . Consistent with all other store-level roles, the Senior Guest Advisor seeks to understand the guest need, provide a solution, and make him or her feel like family. This position ensures products are easy to see and to buy; shares product and gaming knowledge; provides a clean, organized environment in which to shop; and provides every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generates guest interest in GameStop’s growing digital business initiatives. As a store team member, he or she focuses on the unique needs of shoppers, including rapid, friendly service on the sales floor and cash wrap. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor’s advance approval.

Education / Experience Requirements

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

Education: High school (Preferred)

Retail Management: 1 year (Required)

Retail Sales: 1 year

-Must be at least 18 years of age and present state-required proof of age documents

-Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet

-Must be able to move throughout the store unassisted for up to 8 hours

-Previous retail or guest service experience preferred

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

- Possess outgoing and friendly personality with exceptional selling skills

-Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred

- Ability to work in a fast-paced, rapidly changing environment

- Working ability to operate Point of Sale computer system

- Possess working mathematical and alphabetizing skills

- Working ability to complete required paperwork properly

- Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders

-Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours

- Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities

-Working knowledge of computerized cash register system preferred

- Video game knowledge preferred, but not required

How to Apply

Stop by the store to pick up an application!